Terms and Conditions

Welcome to Rxod.in ("Rxod.in", "Rxod", "Website", or "we"). This Website is owned and operated by RXOD HEALTHCARE PRIVATE LIMITED, whose registered office is in BATHINDA (PUNJAB), India.

We have Tie ups with Fully Authentic & Licenced Chemists & druggists, who we refer to as “affiliate partners”, sellers”,who are authorized by the govt. and are completely licenced to sell the products as per the guidelines of the govt. The dispensing is done by registered and competent & authorized Pharmacists present at these sellers.

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the "Products") from Rxod.in, and constitute a legally binding agreement, between you ("the Customer", the "User" or "the Caregiver") and Rxod.in.

You must be 18 years of age or older to register, use this computer resource, or visit or use the Website in any manner. By registering, visiting the Website or accepting this Agreement, you represent and warrant to Rxod that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and agree to and abide by this Agreement.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www. Rxod.in , you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

Rxod recommends that you must read the terms of use carefully. YOUR USE OF SERVICES ON THE WEBSITE MEANS YOU ARE CONSENTING TO THIS AGREEMENT.

The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but limited to:

Rxod authorizes the User to view and access the content available on or from the Website solely for visiting, ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, "Rxod Content"), are the property of Rxod and are protected under copyright, trademark and other laws. User shall not modify the Rxod Content or reproduce, display, publicly perform, distribute, or otherwise use the Rxod Content in any way for any public or commercial purpose or for personal gain. Multiple people are not permitted to share the same/single log-in.

Services and use of Website

The content of the Website, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind. You should always seek the advice of your qualified heath care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. Reliance on any information appearing on the Website, whether provided by Rxod, its content provides, visitors to the Website or others, is solely at Your own risk.

Rxod advises the Users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. Never disregard, avoid or delay in obtaining medical advice from Your doctor or other qualified health care provider because of something You have read on the Website. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately.

You must have a prescription from a registered medical practitioner a scanned copy whereof shall be uploaded at the time of placing an order or be provided at the time of delivery of pharmaceutical products. Prescription medicines are delivered only after a prescription given by a registered medical practitioner has been received. Rxod maintains a record of all the prescriptions uploaded by the User which can be accessed by such User at any time in his account section and subject to applicable laws may also be used to re-order the prescribed medicines.

Sellers must be legally able to sell the item(s) such Seller offers for sale on the Website. Sellers must ensure that the offered items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe the item for sale. All offered items must be kept in stock for successful fulfillment of orders received. The description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, the Seller agrees to refund any amounts that such Seller may have received from the buyer.

The Sellers represent and confirm that such Seller shall be the sole and exclusive legal owner of all items, goods or products of any description that they wish to offer for sale on the Website. Sellers shall have absolute right, title and authority to deal in and offer for sale such items, goods or products. Sellers shall not, either alone or in conjunction with other Sellers, manipulate or attempt to manipulate the prices of any item or services being sold or purchased on the Website.

Users shall at all times ensure full compliance with the applicable provisions of the Drugs and Cosmetics Act, 1940, the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 and rules thereunder as applicable and as amended from time to time and also all applicable laws, rules and regulations (including, but not limited to sales tax/ VAT, income tax, octroi, service tax, central excise, custom duty, local levies etc.) regarding your use of Service and purchase, solicitation of offers to purchase, and sale of items or services on the Website. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including Drugs and Cosmetics Act, 1940, the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 or regulations for the time being in force.

From time to time, Sellers shall be responsible for providing information relating to the items or services offered by such Seller. In this connection, Sellers undertake that all such information shall be accurate in all respects. Sellers shall not exaggerate or over emphasize the item-specifics of such items or services so as to mislead other Users in any manner. Sellers shall not offer any habit forming or narcotic medications, also known as scheduled drugs or controlled substances in some countries.

You do hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights (but no other rights) You have in Your information, in any media now known or not currently known, with respect to Your information to enable Rxod to use the information for the purpose of providing the Services.

Rxod provides Services through the Website, which is a platform that facilitates the online sale and purchase of pharmaceutical products and services offered by Sellers. You understand and agree that Rxod and the Website merely provides hosting services to its Users and persons browsing / visiting the Website. All items advertised / offered and the contents therein are advertised and offered by Sellers and are third party user generated contents. Rxod neither originates nor initiates the transmission nor select the sender and receiver of the transmission nor selects the information contained in the transmission. Rxod has no control over the third party user generated contents.

The Website is only a platform through which Users may meet and interact with Sellers for their transactions. Rxod is not and cannot be a party to or control in any manner any transaction between the Users of the Website and the Sellers.

All commercial / contractual terms are offered by and agreed to between buyers and Sellers alone. The commercial / contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to goods and services and after sales services related to goods and services. Rxod does not have any control or determines or advises or in any way involves itself in the offering or acceptance of such commercial / contractual terms between buyers and Sellers. 2.12 Rxod does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Sellers. You are advised to independently use Your best judgment in that behalf.

Rxod does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Sellers. You are advised to independently use Your best judgment in that behalf.

Rxod is not responsible for any non-performance or breach of any contract entered into between buyers and Sellers. Rxod cannot and does not guarantee that the concerned Seller will perform any transaction concluded on the Website. Rxod shall not and is not required to mediate or resolve any dispute or disagreement between buyers and Sellers. Rxod does not make any representation or warranty as to the item-specifics (such as quality, worth, marketability, etc.) of the items or services proposed to be sold or offered to be sold or purchased on the Website. In particular, Rxod does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Website. Rxod accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Rxod does not at any point of time during any transaction between buyer and Seller on Website come into or takes possession of any of the goods or services offered by seller nor do it at any point gain title to or have any rights or claims over the goods or services offered by Seller to buyer. Rxod is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the Seller.

Rxod may, at its sole discretion, suspend User's ability to use or access the Website at any time while Rxod investigates complaints or alleged violations of this Agreement, or for any other reason. If Users find any wrong information on the Website in relation to such User, they can correct it themselves or contact Rxod immediately for such corrections. Rxod shall have no liability or responsibility in this regard.

Payment, Fees and Taxes:

A) Registration on the Website and the information is free. Rxod does not charge any fee for browsing and buying on the Website. The User agrees to make all payments directly to the respective Seller for purchase of products from such Seller. Rxod is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of Rxod. These payments could be collected personally from the User by the concerned Seller. Such Seller may appoint collection agents for the collection of payments from the Users. Rxod shall not be responsible for any act or omission on the part of such collection agents as Rxod exercises no control over such third parties.

b) Each User / member is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. Rxod is in no way responsible for any of the taxes.

Collection, Use, Storage and Transfer of Personal Information

The terms "personal information" and "sensitive personal data or information" are defined under the SPI Rules, and are reproduced in the privacy policy.

1. Creating an Account

2. Privacy Policy

3. Security Policy

All your transactions are 100% secure when you place an order online at Rxod.in. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

4. Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. Rxod.in is not intended for children under the age of 18. We will not knowingly collect information from Rxod visitors in this age group.

5. Price and Payment

6. Use of Information on the Website

7. Disclaimer of Warranties and Limitation of Liability

8. Website Availability

We take all reasonable care to ensure the availability of the Rxod.in Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Rxod.in does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

9. Links to third-party websites

We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.

10. Terms of Sale

11. Prescription Medication Policy

12. Return and Refund Policy

Refund Policy

At Rxod.in, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at our 0164-5010000(Morning 9 am to Evening 7 pm), or email us at rxodin@gmail.com. We're always there for any kind of support.

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Rxod Customer Support immediately or within 7 working days of receiving the products, to ensure prompt resolution. Please note that Rxod.in will not accept liability for such delivery issues if you fail to notify us within 7 working days of receipt.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipments and Ortho Support. Also, Rxod.in reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."

13. Copyrights, Trademarks and other Intellectual Property Rights

14. User Indemnification

You hereby agree to indemnify, defend, hold harmless Rxod.in and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.

15. Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of BATHINDA.

16. Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

17. No Waiver

No failure on the part of Rxod.in to enforce any part of these Terms and Conditions shall constitute a waiver of any of Rxod's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Rxod nor the reliance of any person on Rxod actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of Rxod.in shall have any legal effect whatsoever.

18. Submissions

19. Termination

You agree that Rxod.in, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that Rxod.in shall not be liable to you for any such termination. Your right to use the Rxod Website/Service immediately ceases upon termination of your access/use of the Website.

20. Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Rxod.in Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.

These Terms were published on 20/05/2017.

Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions.

Telephone number: 0164-5010000

E-mail: rxodin@gmail.com

India's Fastest Growing Online Pharmacy


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In compliance with Drug and Cosmetic Act and Rules, we don't process requests for Schedule X and other habit forming drugs.

For Schedule H and H1 drugs, you need to upload a valid Rx from a registered medical practitioner.